I am an associated coach (certified by International Coach Federation – ICF UAE Chapter, Dec 2019) and I continuously upgrade my skills (i.e Designing Talent Certification Program Autoris 2022, Crypto Founders Klub Toa 2022, Leadership and Ethics: Moral Leadership in Personal Practice Harvard 2020).
I work on project assignments, as well as individual consultations. I provide expertise in the following business and technical areas:
Operations in a Start-up.
- Role of operations: daily operations and process routines, timely delivery, customer support.
- Operations mindset: operations decisions only numbers driven.
- Value chain canvas: end-to-end processes mapping and operations excellence.
- Operational risk and challenges: growing fast, expansion, team retention.
- Operations metrics: main KPIs and how to measure.
- Team capacity planning: prioritize bigger wins.
Operational Excellence.
- Lean Six Sigma (DMAIC): Define/ Measure/ Analyse/ Improve/ Control.
- Kaizen: Act/ Plan/ Do/ Check.
- Design for Six Sigma (DMADV): Define/ Measure/ Analyse/ Design/ Verify.
- Value stream management (VSM): current process/ eliminate waste/ improve/ implement.
- Lean principles: define value/ map value stream/ create flow/ establish pull/ pursuit perfection.
- Elimination of variations & maximising capacity: supply chain controls.
- Operationalising the voice of the customer (VOC): customer touch points.
- Desired outcome: error proof processes.
Supply Chain Management & Logistics.
- Understand the stages, associated advantages and risks.
- Technology systems: how to guarantee the fulfilment on time and in full.
- Multimodal transportation: sourcing and procurement in logistics.
- Omni-channel retailing.
- Usage of Blockchain in logistics and supply chain.
Put your heart, intellect and soul even to your smallest acts. With Dad, proud to have family business in logistics since 1995.
Creating a Business Plan.
- Understanding audience.
- Understanding investors (i.e emotional, strategic, financial contributors).
- The 9 building blocks of the company.
- Agenda overview of business plan.
- Evaluating opportunities of entrepreneurs (personal goals, economic viability, teams ability to execute).
- Building a product: attractive, viable, feasible, investable.
Establishing Data-driven Decision Making.
- Identifying business objectives and ways to collect the data.
- Developing insights from data received.
- Establishing culture of action taking based on data insights.
- Investor reporting & seed raising (i.e business case vs P&L, unit economics, weekly investor reporting).
- Costs optimisation and stuff incentives.
Scaling Tech Start-up.
- Strategy on tasks automation, streamlining and outsourcing.
- Focusing on customer retention (i.e conversion rates for new vs exciting customers).
- Optimising product to reach key KPIs: home page, blog, products selection and pricing, check out.
- Building playbook fir international markets expansion.
The doors we open and close each day decide the lives we live. All the “secrets of success” will not work unless you do.
Leadship.
- What is Leadership about: intrinsic & extrinsic motivation, management vs leadership.
- Formulas vs. reality – theories and adaptation: leaders are made, not born.
- Risk and pressure – decision management for leaders: balance between self & ego, organisation/ culture/ community/ employees balance, techniques for persuasion.
- Identifying high potentials: actual measured performance vs loyalty.
- Stakeholder management and ethics.
- Competition and reward as leadership tools.
- Power & influence: balance or focus.
- Kotters 8 steps: from urgency to incorporating change into culture.
Leadership Survival Training.
- Authentic and persuasive leadership.
- Dependencies and networks.
- Friends and family.
- Providing effective feedback.
- Managing your boss (or your investor).
- Mentoring.
- Life story: how best to position yourself.
Cultural Competences.
- Arriving in new culture.
- Developing cultural competence.
- Respecting and understanding cultural diversity.
- Examples of indirect communications.
- How to build inclusive environment in the company.
Very truly yours,
ILona B. Schukina